Copy / Duplicate Help Centre articles
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2015년 3월 17일에 게시됨
Please can you allow us to copy / duplicate a Help Centre article.
Currently the only way to do this is to create a new article, paste the source code across articles. Even this solution has its drawback as any attachments are lost in the process.
This feature would also solve the issue of creating backups which we are also doing manually at present.
thanks
Craig
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댓글 165개
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Katarzyna Karpinska
Hi All,
We are nearly at the finish line with Content Blocks and we plan to release it before the end of 2021. As you probably know from earlier posts in this thread, Content Blocks are designed to reuse smaller pieces of content than articles, but as my colleague @... explained earlier, they provide a necessary architectural foundation on which we'll build new features in the area of content reusability. And the first feature we'll tackle after delivering Content Blocks is the ability to publish one article in multiple sections, categories and brands. We are planning to start this work at the beginning of 2022.
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Eric Z
Would love to see this in the product- how could this have been omitted??
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Mats Storm
We are now heading out of 2024. Any updates on this?
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Hannah Lucid
I noticed this article says that it is planned but it's related to content blocks. Is there a feature planned to allow us to clone/duplicate articles? Maybe an agent likes the formatting they used or the first handful of steps are the same for a new process they are documenting. Thank you!
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Katarzyna Karpinska
Hi All,
We have just announced a new EAP for Article Multiplacement. A feature that might help you with solving problems highlighted in this thread. You can find the announcement here.
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Bob Bowden
I agree with Bonnie. I've been promoted out of the role that needed this, but I get updates and frankly it's embarrassing that you're still talking about this yet nothing happens. What's it been now, over four years??
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Andrea Beck
The last ‘official’ Update on this post is almost 3 years old and missing the mark.
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Sep 30, 2021
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Hi All,
We are nearly at the finish line with Content Blocks […]
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There have been 2 asks that seem to be related (they are for us)
- This one (from 2015)
- And https://support.zendesk.com/hc/en-us/community/posts/4409222575258-Allow-articles-to-be-posted-to-multiple-sections (from June 2012!)
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Bonnie
Has anything come from this? It seems as though it's been years, and there has been no movement. Is it just me, or does Zendesk not actually work on the requests that they receive for improvements to their product? I'm not sure what the improvements are that they make or how they are decided, but simple things like this seem to be ignored.
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Sophie
1263082203269 do you have a release date for this feature yet please?
It seems that every time we hear an update from you the release has been moved back by another quarter each time.
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Matt Farrington Smith
Following for posterity… and for 1263828092869's job updates!
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Katarzyna Karpinska
1265059027509 unfortunately the roadmap page was shut down some time ago. But we are actively working on this functionaliyt and hope to launch the EAP later this year.
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