Copy / Duplicate Help Centre articles

5182110909082,

I apologize for the link to the roadmap not working, I hope to create a new roadmap soon and I'll make sure that it's shared. 

When it comes to multiplacement, we've been working on the backend for a while now and we've recently conducted a study with some of our customers on the prototype of the feature. We hope to see some first changes in the UI at the end of this year. 

1263082203269

Is there any update on the Multi Article Placement feature, enabling to populate content across multiple brands?

Your previous link to the Help Center Roadmap doesn´t work anymore.

Any update would be much appreciated!

Thank you, Andreas

Hi 1263169284150,

We've done extensive research in this area in the last few years and it shows that most of our customers need a way to create one article and place it in different sections and brands so that when they need to update it those updates are visible in all the placements. This scenario contains some (but not all) needs for copy/pasting. Based on this research we've decided to focus on a feature that is for now called Article Multiplacement. 

Hi Katarzyna Karpinska -

I have been following this request for years (literally).  How did this go from the ability to COPY or DUPLICATE an article (the subject of this thread) to something you are calling "Article Multiplacement"?

These are two different use cases.  I don't see the ability to COPY/DUPLICATE an article on your roadmap - not under considering, not under planning.  

So I an just taking a wild guess here that it is not happening.

Being able to duplicate help centre content to sub-brand help centres would be incredibly helpful...

1263082203269

Hi Katarzyna! 

If you'll have me, I'd love to participate in the research. I have a lot of feelings about Guide and its collaboration tools. 

That is good news. 

Thanks for the update.

Hi again :)

Architecturally, article multiplacement is a big and hairy undertaking for me and my teams. We spent a good part of last year on backend changes that will enable it and we hope to see the first customer-facing changes in the first half of this year.

If you go to the planned tab in Help Center roadmap you'll see that Article Multiplacement swimlane has now some new features. We are hoping to work on them (and others) throughout this year and provide you with a good multiplacement experience in the end.

The delivery of one of these features - reconstructing article settings will start soon, the others will have to go through design and customer validation stages. I'd love ou to hear your feedback and opinions on them so please let me know if you'd be interested in participating in our research.

I have to wholeheartedly agree with 1265144617450 on this. I'm not even in the role that requires this job any more, however I eagerly watch this thread to see if Zendesk will fulfil a LONG OVERDUE feature request that, surely cannot be too complex?

I'll continue to follow. I wonder if I'll get another job again before Zendesk deliver?

1263082203269: hi. More than 6 months ago, you, as a Zendesk Product Manager, informed us this feature is planned to be implemented this year (2022). The end of this year is in 12 days. I hope it is implemented next week maximum to respect your commitments.  Thanks to confirm us the action + the date of the deployment on production. Reminder: the original topic has been created ... early 2015. Regards,