Multi-Level Community Forums

We are in the process of building a user forum using community, as we have multiple products this would be so much easier if there was an additional level in the hierarchy. When will Zendesk add this ^clearly popular additional functionality?

This is something we would love to see -- I echo Michael's sentiment that this would help the user gain so much more value from the Community, as well as help our Product Managers sort through feedback in a more organized fashion. 

We would potentially be willing to pay for this development on a custom basis; perhaps other customers would also be excited to "crowd-fund" this feature together. 

Thanks for the feedback, Justin!

We would also like to have more granularity within our community. We are looking to totally reorganize our posts and having sub-topics would be a great way to get this accomplished.

Up-vote!

Hi Michael - 

Thanks for your feedback. Much as we would love to see this functionality, at this time there are no plans to develop the Communities platform any further. It's possible that it may be revisited at a later date. 

The best way for users to let the product teams know what you need and want is to up vote on the original posts for threads and add detailed comments and use cases here. 

Thanks for your participation - wish I had more exciting news for you! 

Hello,

Is there any way that this could be revisited sooner? We hear a lot from our clients on how the community forum would enable them to have the ability to discuss amongst themselves and exchange information. They would be able to learn best practices and learn what to stay away from just by the experience of others. The way community is set up right now, it does not enable this type of communication, and we've been told it's not very customer friendly and very basic. 

I can probably go on and on on this. Please let me know what we as customers would need to do to bring this to the forefront again. 

Thanks, Jan. 

+1 for multi-level / nested topics.

Aside from that: reading that the Community is out of Zendesk's focus is actually pretty discouraging.

Hello,

I would also like this ability:

Parent Topic

   - sub-topic

        -posts

   - sub-topic

        -posts

The community is great and we'd like to utilize it for external feedback and internal feedback. As an admin, it would made it much easier for us to navigate if we can clump topics together - I can arrange in a specific order, but that means I still see ALL the topics at once. For those agents and managers who will have access to external and internal topics, I want to keep it organized for them. 

I see it's not on the 2018 road map but hopefully that can be revisited. 

Thank you!

Hi @All,

I had mentioned this in another thread about community features, but I will comment here as well so we don't leave people hanging.

I would not expect this functionality in 2018. We've made the decision for the time being that we have a much larger opportunity to improve our knowledge base functionality and we need to prioritize our road map for Guide to focus on that. That means that Community will not receiving updates in the near term. We always reserve the right to revisit our decisions, but for now we have prioritized knowledge base features.

Sorry for the inconvenience but I wanted to make sure we have an answer for folks.