SLA Event Tracker app - official feature request thread

This is the official feedback topic for SLA Event tracker. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Feedback-on-Built-by-Zendesk-Apps-General-Guidelines) before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!

If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!

If you are looking for information on setting up and using the app, the instruction article is here: https://support.zendesk.com/hc/en-us/articles/360036983733-Installing-and-using-the-SLA-Event-Tracker-app