Tip: Agent Workspace: Chat Dashboard View

7 댓글

  • James Knights

    There are several dashboards that already show who is requesting a chat, meaning that this view is not of any use - the key feature that we are missing is the view of all of the customers who have loaded the widget but have not requested a chat.


  • Kalem Wight

    Hey @...

    The tag that @... and our team is using, is the 'zopim_chat_missed' tag. 

    This is so that our missed chats then leave this dashboard and are found only in our main Support queue.


  • Oscar Maynard

    This is fantastic!

  • Gil Hunter

    Thanks. Has anyone found a way to view a list of visitors to your site like you used to be able to do on the Chat app?

  • Brett Bowser
    Zendesk Community Manager

    Thanks for taking the time to share this workaround for everyone Ryan. Awesome way to address the current limitation with Agent Workspaces!

  • Joyce
    Zendesk Customer Care
    Hello Gil,
    This is still a limitation for Agent Workspace. Creating a custom view like the workaround provided in this post will not be possible as website visitors will only appear in Agent Workspace until they start a chat request.
    A similar discussion can be found in this post. You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
  • Nils Rebehn
    Zendesk Luminary

    Nice idea, @.... I like it. 

    Quick question about the recipe - what's the tag you are using? Unfortunately, it's cut off (zopim_chat_m...).


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