Notification when x number of Talk agents aren't online during support hours

답변함

4 댓글

  • 공식 댓글
    Sean Chuang
    Zendesk Product Manager

    Hello, 

    Thank you for your comment. Let us forward your question to our Omnichannel Contact Center colleagues. Once we hear back we will post the latest info here. 

    Thanks,

    Sean

  • Sophie Anderson

    Yes - this!  or some sort of 'at a glance' view so all Agents can see how many people in their Team/Groups are online on Talk

    1
  • Lydia Forsyth

    We are wanting to set up a trigger based on when no agents are online, that would email our leadership team. 

    0
  • Amanda Busby

    +1 would love to see the answer to this or a workaround to view when not enough coverage is in each Talk group

    0

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