Create report from two different datasets

답변함
image avatar

Ryan Boyer

2020년 9월 25일에 게시됨

I would like the ability to create a query using metrics from two different datasets. For example, creating a query for tickets with Knowledge Capture activity (Guide dataset) compared to total tickets created (Support dataset).

109

45

댓글 45개

날짜
    최신순
      image avatar

      Louis Evangelista

      Yes it would help in agent metrics and KPI for time tracking.

      5

      image avatar

      Alina Lushnikova

      Strongly agree, joining datasets would solve so many problems for us! For example, we want to report on SLA by channel: emails (in-built SLAs), phone calls and chats (custom metrics built on the first reply time thresholds). Creating one query for all these metrics is easy and natural in Insights - and absolutely not possible in Explore. Would love to see an ETA on this.

      9

      image avatar

      Kalle Windefalk

      I would like to be able to report on linked article tickets where the link is private or public. 

      5

      image avatar

      Alexey Krasnichenko

      I would love to see it too

      6

      image avatar

      Kalle Windefalk

      +1

      8

      게시물 댓글 달기가 중지되었습니다.

      원하는 정보를 못 찾으셨나요?

      새 게시물