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Voicemails in IVR for specific extensions after live call is attempted
답변함
2021년 10월 19일에 게시됨
When using the IVR menu I'd like to be able to have, what would seem to be a popular feature request.
I want the IVR to be able to direct the caller to either:
Accounting
Customer Service
Marketing
If the extensions don't answer their phones, I'd like to be able to have 3 separate voicemail greetings for each department so they know they have reached the correct extension to leave a message on.
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Joey Barrett
Hey NOT A SITE,
Thanks for reaching out! What you are trying to achieve is possible, it just needs to be set up in a certain way.
One phone number, has one voicemail. If you had 1 main line with an IVR on it (Press 1 for Accounting, 2 for Customer Service and 3 for Marketing) - have that IVR route to number instead of group, then you can have individual voicemail greetings on each number. You would need 3 seperate phone numbers (1 for each department)
There is a caveat, and that is the cost. It will cost double per call to do it this way, if you want to try it out and take a look at the usage charges page for the test call you make that will give an indication of cost.
Thanks,
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