• Vincent

  • 2020년 03월 09일 12:18

  I'm in the same situation, having a service translated into 7 languages I suffer from the lack of Zendesk features to handle ALIASES of languages.

  For instance the french version should be set up with an alias to fr-be, fr-ca, fr-ch so that all french speaking users can see the same articles. 

  The same issue applies for EN-US and EN-UK, EN-CA...

  But also spanish users speak spanish in spain but also in tens of countries in LATAM...

  Zendesk is very popular and I'm very surprized such feature doesn't exist.

  Hope you can take care of this ASAP. I'm sure more clients don't complain here but would appreciate too.

  Thanks

• Thomas Reyskens

  • 2020년 06월 09일 13:59

  Same problem here, now it's a lot of work just to change te language key.. This should be a simple task

• Ollie

  • 2021년 05월 13일 10:55

  +1 for this, we have a couple of years worth of content on a centralised knowledgebase, being able to change it would be better than needing to copy all the articles.

• John Jarvie

  • 2023년 03월 22일 17:09

  Adding my vote.  After problems with an import, I have multiple articles written in different languages but classified as US English.  It would be great to be able to quickly sort them into their proper languages without copying and pasting into new articles and deleting the old ones.  Particularly since images are often lost when you copy and paste. 

• Katarzyna Karpinska

  • 2023년 05월 30일 14:19

  Zendesk Product Manager

  Hi All, 
  Thank you for your feedback. It's definitely a valid case and an improvement we'd like to include in our product sometime in the future. Unfortunately, at this time, we need to focus on other priorities and won't be able to give it the attention it needs. 

• Blaise Foudablaiseexcellent

  • 2023년 05월 30일 15:27

  Bonsoir à vous

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