Feature Request: Reporting on Article Labels in Explore

18 댓글

  • 공식 댓글
    Orsolya Forster
    Zendesk Product Manager

    Thank you all for sharing your feedback.

    I see that having the label filter would help you with tracking the performance of articles of various types. We will look into adding label data to the knowledge base reporting. 

    Many thanks for your contribution!

  • Stephen Belleau
    Community Moderator
    Zendesk Luminary

    Agreed! This would be really helpful.

  • Rishabh Kumar

    Absolutely. This is something that even we are trying to figure out and will be really helpful to manage articles.

  • Allison Sargent

    Same! We use labels to keep track of our article types - reference, troubleshooting, etc. And this would really help us filter our "buckets" without having to manually do this with 900+ articles....

  • Casey Birkholz

    We need this! I have to report out on article use for a specific project - I could pull 1 report based on labels but instead, I have to manually pull 9 reports every week and review 1x1 to capture all of the articles in various sections. It takes forever. 

  • Dimitri Velednitsky

    With Answer Bot filtering working only on Labels they have become a crucial part of our content management. Since it was absent from our content management before starting to use Answer Bot we are trying to do catch-up and that's incredibly difficult when we can't even assess what our current situation is. 


  • Christopher Boerger

    This indeed would be helpful.

  • Shane Monaco

    Hi Team, reiterating everyone here expressing this feature would be helpful.  Any updates would be appreciated.  

  • Krista Zaloudek

    +1 on this request. Additionally, if there would be any way to add functionality to have any Explore reporting on Help Center articles with embedded videos or other embedded media as well.

    Our business really would like easy to pull reporting on the performance of groups of articles, which we can segment easily through labels.

    Additionally, with reporting on the clicks on videos, we can better understand if the end user is actually using the help center material produced.

    Our goal as a business is to use Explore data to build better content for our end users as well as to work with the specific teams to easily show them insights from the data on how both groups of articles, search terms,  specific articles, or embedded media are performing.

  • Ana-Alicia Siqueiros

    Agreed with this request as it is needed time and time again to make us more efficient and be able to ultimately provide quicker service to those requesting.

    Love the idea Krista provided of "to add functionality to have any Explore reporting on Help Center articles with embedded videos or other embedded media as well."

  • Khusboo Shah

    +1 on this request. We are looking for a count of articles linked from tickets that can be filtered via labels. This data is important for us to monitor.

  • Tobias Hermanns



    is there any update here on the roadmap, we also urgently need this ability here?


  • Scot Sroka

    Also interested in this request! 

  • Laura

    Can Zendesk share an approximate date when this could be available?

    I'd like to dig deeper into reporting on articles, by grouping them in different ways (categories, sections, labels). Categories and sections I can already report on in Explore. If reporting on labels will not become available in the near future, I would be looking into doing so with Google Analytics. However, I am relying more on Explore and would prefer to do it here. Is this a feature that will become available soon?

    Thank you in advance!

  • Ryan Boyer

    I want to add my voice to this feature request! Because there are not customizable fields in Guide, we use the Labels field for several purposes - search, integrations with other systems, linking to problems, etc. Without any way to report on these labels, it becomes unmanageable since the only way to confirm an article is labeled correctly is to go into the article manually in the Guide admin view to check the labels. This is a cumbersome process since it would be easier to report on the labels as an attribute in Explore.

  • Anne Roe

    Orsolya Forster - Are there any plans to add labels to Explore?  Its been a few years since the last update on this.  

  • Orsolya Forster
    Zendesk Product Manager

    Hi Anne Roe and all in this thread,

    As we are focusing on other Guide dataset work now, labels will likely be added next year. Still on our radar, as we understand how important this addition is for your reporting.


  • Rebecca Che

    Hi, we use these labels to distinguish different inventories and components. without this feature in the Explorer, we are not able to view and measure articles correctly. Hope we can see this feature as soon as possible. Thanks.


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