Allow custom fields in Backlog Dataset

Zendesk Product team, we have been waiting 4 years on this. Backlog ticket data is incredibly valuable and it doesn't make sense that we aren't able to divide and filter this data using custom fields that we've created in other datasets. Please prioritize this! 

Would love to have this feature. Multiple use cases have come up for this within the few months we've been live with Zendesk.

Agreed! We use tags for our tickets. This assists us in delineating the different “bug” in our programming group ie: where is or pain points, etc. Without being able to drill into different tags, we cannot identify them.  

Hi Team, is there an update to this request? We are using Excel to manually pull in data as a workaround to this.

Zendesk team, The custom field is crucial for backlog. To give you a use case, we are needing to report on previous month's tickets, as they were as of the end of the month(the status as of end of previous month). We are grouping these by category type, which is a custom field. 

I cannot get the correct ticket count, with the status these tickets were in previous month using Tickets or Update History Dataset. Only the backlog dataset would give me this, but I cant filter this by the category types. 

Hi,

Any update on including Organisation / Ticket Form in the dataset as filter options? It was mentioned close to 2 years ago that they would be available in the coming months.

I appreciate that for performance reasons storing all of the custom fields is not possible - does this extend to Tags? At least having the ability to filter on tags would probably give Admins a bit more to work with, as Zendesk encourages their usage so heavily.

Back in October 2021, the Zendesk Product Manager Clay Turk said, in this thread:

So, in summary, Explore will not be adding custom fields to the Backlog dataset, but we will add two additional attributes for Ticket Form and Organisation in the coming months.

That was almost 2 years ago, is there any update from Zendesk as to when Form and Organisation will be added?

Still no organization in this dataset! Please allow it! 

Would it be possible to add sorting by tags? We want to look at the back log for our Support team, however, we need to exclude the ticket that are "In Development" AKA have a Jira attached. We tag all of these with "in_development_yes." If there was a way to filter these out, that would be awesome. 

Any update on adding the organization and forms filter?