Managing Projects with Zendesk

73 댓글

  • James Leverton-Smith

    When I create a child ticket, the Assignee is blank and the box to set the Assignee when creating the ticket is grayed out (sown below) so I can't manually set it.  

    Is they a way of making the child ticket take the Assignee from the parent ticket? 

     

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  • James Leverton-Smith

    I also find that for the first child ticket I have to manually input the Project ID, when the ticket is created the parent ticket has the Project ID auto-populated and so do the subsequent tickets (I assume they are picking the data up from the Parent which isn't there on the first ticket) is they a way of having the Project ID added to both the parent and first child tickets? 

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  • Jessie Schutz
    Zendesk Customer Care

    Hi James!

    The Project Management app is a Zendesk Labs app, which means it's unsupported so I'm afraid I won't be much help to you. But hopefully there are some other members of the community who will be able to help you out!

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  • Adarsh Shet

    Hi Team,

    How to make this app to pick the form(Ticket Form) which I have created instead of the default form. Its as of now taking default form. I want to make this happen to show the Problem(newly created) form instead question(Defaulted) form.

    And also the order of the feilds are scattered, Its not in in the order which form is created. Do i need to change anything so that the form feilds will be in order.

     

    Thanks in advance.

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  • Brett Bowser
    Zendesk Community Manager

    Hey Adarsh,

    The Project App is not a supported app by Zendesk so we won't be able to troubleshoot or offer up any advice on our end unfortunately :-/ That being said, I was able to track down the GitHub page for this integration so it may be worth reaching out there to see if you can get some assistance: Project App GitHub

    I'll also leave this open in case any other community members want to jump in and offer up some advice.

    Cheers!

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  • Adarsh Shet

    Hi Team,

    When I create a ticket using this app, the child ticket will not have pictures copied from comments instead it copies the HTML link of the picture. Does any setting need to change to copy pictures from parent ticket instead HTML link page of the picture?

    Thanks

    Adarsh 

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  • Brett Bowser
    Zendesk Community Manager

    Hey Adarsh,

    I did some testing on my end with the app and it doesn't look like this is possible in its current state. It doesn't look like there's a setting to change how the image is transferred from the parent ticket to the child ticket.

    If you have developer resources available, you could download and configure the app directly from the GitHub page: Project App GitHub

    Hope this helps!

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  • Andrew Yeager-Buckley

    We're currently searching for a tool to replace basecamp that can be managed completely inside of ZenDesk. I'd love to use something built by Zen but it doesn't appear this tool has been upgrade since it was launched. Any plans?

    1
  • Darren Flood

    @... depending on your PM requirements, you might find the add-ons from Sweethawk to be worth looking at. 

    https://sweethawk.com/zendesk-project-management

    In particular the calendar and tasks apps.

    https://sweethawk.com/zendesk-calendar-app
    https://sweethawk.com/zendesk-tasks-app

    1
  • Tatiana Christensen

    Hello Brett Bowser,

    I tried to access the Project App Github link without link, getting Page not found. Would you be able to help downloading the app so we can configure it for our instance?

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  • Brett Bowser
    Zendesk Community Manager

    Hey Tatiana,

    I think there's now an app in the marketplace you can now use instead: https://www.zendesk.com/marketplace/apps/support/39234/project-management/

    If you're experiencing issues with downloading the app, I would recommend reaching out to our Customer Support team using these instructions: Contacting Zendesk Customer Support

    I hope this helps!

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  • Tatiana Christensen

    Hi Brett,

    Yes, it's there. No issues with installing the app, we have in in our sandbox now, thanks anyway.

    I was hoping we could configure the apps appearance and functionality, which I thought would be possible by editing it via GitHub.

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  • Brett Bowser
    Zendesk Community Manager
    Hey Tatiana, 

    I'm not aware of a way to customize the look and functionality unfortunately. If you're looking to have someone set this up for you in a different way, we do have a professional services team available that can potentially help. 
     
    I'm happy to get a ticket created for you and assigned over to your Account Manager so they can discuss with you further.

    Let me know!
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