Looking to create a report in Explore that will show how many assigned tickets are still open at the end of each month grouped by agent and/or support department(we have multiple support groups using our instance)
Also looking to get a count of all tickets solved in a particular month.
Id like to be able to compare these monthly totals to the previous year's month (ex 1/2019 vs 1/2018).
The backlog feature, unless Im mistaken, gives you an accumulation of all backlogged tickets UP TO a specific date and not the current total on a particular date.
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