How to calculate full resolution time in hours and days in explore

답변함

2019년 5월 16일에 게시됨

Hello

Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore?

Thanks,

Uriel

댓글 4개

날짜

Zendesk Customer Care

2019년 5월 23일

Hi Uriel,

I think I may have the recipe you need! Take a look at our document on Reporting on Full Resolution Time

I hope that helps.

2019년 5월 23일

Hi Gentry,

Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric.

Thanks,

Uriel

2019년 5월 23일

Hi Gentry,

I was able to use the Ticket Events Query.

Thanks,

Uriel

Zendesk Community Manager

2019년 5월 28일

Appreciate you updating us Uriel :)

Glad you were able to get this resolved!

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