I'm diving into all of the online training modules provided by Zendesk and I had a thought. I was wondering if it's possible to create a trigger to mark a ticket as "urgent" if the requestor has submitted more than ticket before to our helpdesk (even if its closed).
My intent is to identify these requestors and mark them as urgent so that my agents can handle their requests faster. Any thoughts on how I can accomplish this? Thanks in advance!
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