How to change the from email address?

Hi!

We have two different ticket types (not a system field) and two different email addresses in our settings.

It works fine when a ticket request is sent by email to the different email addresses but when entered by the portal its just the default email that is set to "from".

How can we change it to be different when adding diffrent values in our "Ticket type" field?

 

Can we add the "Via" value on a created ticket some how (I guess this is what changes the from address, right?).

 

Best regards

 

// Mia