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There is a way to obtain which agent made the first assignment



2021년 10월 28일에 게시됨

There is a way to obtain which agent made the first assignment


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Eric Nelson

Zendesk Developer Advocacy

Hey there,

This can be accomplished by using the Ticket activities endpoint. Using this you can list the activities and then find the first person assigned to the ticket. 

Hope this helps,

 

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