Customize community post email notification from address
Feature Request Summary:
Zendesk Community should allow customization of the community post email notification from address. Currently it uses noreply@<domain>.zendesk.com. Zendesk Support allows this customizations for ticket email notifications.
Description/Use Cases:
A user subscribes to a community post and receives email notifications. They aren't confused by the from address including "zendesk.com"
Business impact of limitation or missing feature:
This is important for our business to preserve our branding.
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Hi,
Thank you for your feedback. We plan to work on different improvements to the help center and community email notifications next year. We will look at the described use case at the later stage.
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Tetiana Gron -- hello, was this implemented or get on a roadmap?
thanks!
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Hi Teresa,
Actually setting the reply email address is not on the roadmap right now as it is facing a couple of technical blockers not in the community software, which are to be resolved first. The email notifications improvements mentioned by Tetiana and selected for mid-term are related to getting notifications on article changes and the ability to follow subsections.
I’m also conscious of a very similar request, being able to respond to community notification emails, here: https://support.zendesk.com/hc/en-us/community/posts/4409217135258-Reply-to-forum-topics-via-email
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What if the community is it's own branded help center? We are thinking about creating a new brand and using just for community. Doesn't the brand carry through?
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Yes the email notifications does pertain to the brand of the help center
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