Messaging does not support sound notification

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10 댓글

  • 공식 댓글
    Miranda Burford
    Zendesk Product Manager

    Hi Pedro Reis,

    Thank you for the feedback! 

    Yes, sound notifications within messaging are something that we have on our roadmap within 2022.  We agree that they will be a great addition to enhance the experience.

    - Miranda.

  • Miranda Burford
    Zendesk Product Manager

    Thanks palapas denren.  Your feedback has been noted.

    - Miranda.

    0
  • Pedro Reis

    Glad to see that I am not the only one that is "bothered" by the lack of sound notifications. Let be honest, no one is going to wait in from of the messaging window for a message to come in, the person will do something else, and once there is a sound go back to messaging to continue the conversation.

    2
  • Debbie M.

    I agree. A sound notification for messaging is a priority for our team to be alerted to returning customers.

     

    1
  • Miranda Burford
    Zendesk Product Manager

    Thanks for your feedback Pedro Reis & Debbie M.  I've recorded your requests for future consideration.

    - Miranda. 

    0
  • Jee

    Hi Miranda & the team at Zendesk, any update on this enhancement for messaging notifications. Its been 7 months since you have last updated on to the other users who are eager for this enhancement. Please do consider this enhancement in the nearest of time. 

    0
  • Pedro Reis

    I don't understand how something like this is not included in the roadmap. Incomprehensible.

     

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Jee,

    Thanks for your post.  Yes, end user sound notifications are on the roadmap and we expect them to be delivered before the end of the year.

    - Miranda.

    0
  • Shaikh Abdul Rahim

    Hi 

    when in 2022 can we get this feature as the year is almost coming to an end. 

     

    - Shaikh

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Shaikh Abdul Rahim,

    This is work-in-progress right now.  I can't give you a release date but it will be released to customers before the end of the year.  Stay tuned!

    - Miranda.

    0

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