Email chat transcript to customer and another static mail id
We have a scenario where we need to send the chat transcript to a static mail id also to the customer. I mean the "TO" email address should have a static mail id also the customer email id who chat with the agent. Please help us in this use case asap.
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Hi Manikandan,
You can explore adding static email id to CC & followers and once chat ends system will send the transcript to Ccs & Followers.
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