Flowbuilder: Improve Usability for adding custom fields (with identical title shown to end-user)



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Josef Prandstetter

Zendesk Luminary

2022년 2월 09일에 게시됨

The following usability issue made it difficult for me to get started with Flowbuilder:
If you want to add a custom field in Flowbuilder, the custom fields are only listed with the title shown to the end-user.
However, this title is - in our scenario - very, very often identical - see screenshot below.

Is it possible to:

  • add the "normal" title or the Field ID at the filtered results additionally?
  • search a custom field by Field ID?


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Lisa Tam

Zendesk Product Manager

Hi Josef,

Thank you for the feedback and suggestion. I have added this to our backlog for consideration.

Thanks
Lisa

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