• Erica Girges

  • 2022년 03월 03일 20:20
  • 편집된 시간

  Zendesk Developer Advocacy

  Hi Kipa!
   
  Thanks for posting your question to the Community. Here are a few things to check to help troubleshoot:
   
  

  1. Configure your firewall to allow Web Widget to appear
  2. Configure components in Web Widget
  3. Determine if required sign-in is enabled for your Help Center, if so only authorized users will be able to access the Web Widget

   
  If all of these have been checked off and you're still having an issue, I would try copying the script tag directly from admin settings as is. It looks like it may not be able to access MyKey if that is a variable you are using.
   
  Hope this helps!
   
  Best,
   
  Erica - Dev Support
• Kipa Aduma

  • 2022년 03월 06일 05:24

  Hi,

  Thanks

  1. My firewall has no restrictions at all.  
  2. The chat web widget is already configured
  3.  I didn't restrict the access using the security setting

  When I am using the "script tag directly from admin settings as is" in a simple local HTML file everything is OK.
  But when I put the same code in my XHTML file (in my web application) it doesn't and rais this "Key is missing from snippet" error message 

   

   

   

• Erica Girges

  • 2022년 03월 09일 01:26

  Zendesk Developer Advocacy

  Hi Kipa,
   
  Thanks for clarifying that. I did some testing on my end and wasn't able to replicate the issue. Let me go ahead and pull you into a ticket so I can get a better look at your code and we can figure out what's going on. Please keep an eye out for that email correspondence from me.
   
  Best,
   
  Erica - Dev Support
  
• Tek Stanikovic

  • 2023년 01월 04일 21:47

  Hello, how did you solve this?

• Tek Stanikovic

  • 2023년 01월 04일 21:48

  Having same issue and it would be greatly appreciated if you can help!

• Alberto Gracia

  • 2023년 01월 25일 10:00

  Same issue!!!

• Christopher Kennedy

  • 2023년 01월 25일 22:00

  Zendesk Developer Advocacy

  Hi Alberto,
   
  Can you share the snippet you're including (go ahead and redact the key itself before sharing)?
  
• Alberto Gracia

  • 2023년 02월 06일 09:33

  Here is a reproduction environment 

  https://stackblitz.com/edit/nuxt-starter-t3wwc5

  Thanks!

• Christopher Kennedy

  • 2023년 02월 09일 18:33

  Zendesk Developer Advocacy

  Hi Alberto,
   
  Thanks for the info.  In your sample, the widget is trying to launch but it cannot because the supplied key itself is invalid.  Can you copy the exact key string from the launch snippet in your admin settings?
  

댓글을 남기려면 로그인하세요.