Enable different greetings for different times of the schedule


4 댓글

  • 공식 댓글
    Joey Barrett
    Zendesk Product Manager

    Hi Annelisa, 

    Thanks for the feedback, we have an API for IVR's that you can leverage to change them programatically. We also have a set of API's that can be used to manipulate various parts of the Talk Product that you might find useful.

    If you are using an IVR, you could use a script to look at the current time of day, and change the greeting according to what you set in the script. 

    I have a 1 page document that I can share with you if you think it would be useful?

    You would need Engineering resources to help on your side to implement this. 


  • Annelisa Brown
    Zendesk Luminary

    Yes please that would be great. 

  • Justin Ramsey

    Would be helpful to have the announced average wait time on the IVR calculate based on schedule (i.e. hours of operation) versus a 24 hour period. Our customers hear they have a 5 min wait time but actually it's about 30 min bc Zendesk is using a 24 hour period to calculate the wait time.

  • Sean Chuang
    Zendesk Product Manager

    Thank you for your feedback. This feature is on our backlog. 


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