Ability to copy and backup bot flows and steps.

Jason Walker-C

2022년 3월 31일에 게시됨

We really need to be able to copy Bot and all its steps in a flow for backup and testing purpose.

We have multiple brands and would love to be able to copy and or apply bot to multiple brands.
We have a testing brand were we design and test bots. Being able to copy would be great.
Before deploying to production, it would be great to be able to create a copy for backup in case something unexpected goes out and we need to roll back.

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Zendesk Team Illation

2023년 9월 21일

Hi,

+1

We would like the option to either copy and paste in a different instance or export and import the bot. We test a lot of the BOTS in Sandbox and need to update the changes in the main instance.

Ashley M

2023년 7월 25일

+1 for this and the clone/backup/restore

Laura Mirto

2023년 6월 29일

Is there a way to clone a bot to a sandbox environment?

Manuel Moreira

2023년 4월 20일

What about backing up/cloning specific flows inside the bot?

Jason Walker-C

2023년 4월 11일

You can clone the entire bot now.

Manuel Moreira

2023년 4월 11일

Any news on this?

Kim

2023년 1월 26일

I think the BOT itself can be duplicated/cloned but the triggers inside a bot are not.

This feature is quite beneficial for companies like us who have a lot of similar product models but need to be triggered separately.

For example, a trigger for the product info of Product A (ex. 4K resolution camera) is different from the trigger for the product info of Product B (ex. FHD resolution camera) but the contents and flow are similar.