[ZD] 'Updater' condition in View

2 댓글

  • Mei-E Loh
    Zendesk Product Manager

    Hi Siana, 

    I believe this happens due to the way messaging is currently integrated with the Agent Workspace. We only update the ticket comments for messaging after a chat has ended(idle timeout/set to pending/solved etc.). The ticket updater should be attributed correctly once that happens. 

    We totally understand this is not an ideal experience for customers, and are currently exploring ways to improve it. 

    Do let me know if you have any further questions/feedback on the experience!



  • Siana

    Hi, Mei-E.


    Thanks for the reply.

    Well then, I'll be waiting.
    If you have any updates on this issue, please share.






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