[changes - field name] - creating metric with 2 changes

2 댓글

  • Stephen Belleau
    Community Moderator
    Zendesk Luminary

    Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition?

    IF (
    ([Changes - Field name] = "Customer request type"
    AND [Changes - Previous value] != [Changes - New value])
    AND ([Changes - Field name] = "status" and [Changes - New value] != "solved")
    THEN [Update ID]
  • Eli (Vitalii Klymiuk)

    Hi Stephen! Thank you for the suggestion. Unfortunately, it is still showing 0, however, separately it is working fine.


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