Zendesk Messaging Android: How to restart the Messaging with new session?
답변함-
How to restart the chat? Currently, we need to restart the app in order to start a fresh conversation (answer bot flow)
- Once the user is passed through the flow, how can we restart the new session so that the user can start from initial point again?
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Hi Ahmed,
I'm also testing a mobile Messaging solution for our Android/iOS app. This is probably not a clean solution, but it seems to work to force the Bot Flow to restart, under specific conditions.
Eg. Define a trigger with ALL conditions as follows:
- Channel is Messaging
- CSAT is Changed
- CSAT > Offered
Actions:
- Status = CLOSED
So, this only works after the Flow has been transferred to an agent and a ticket was created...I personally hope to see much more actions added to the Flow Builder, as it's currently too much limited...
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Thanks Marco. I hope it would help
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Hi not to be rude but to notice to Zendesk that this is not a solution to restart the flowbuilder.
The only option I see is to say in the last message "type restart to restart" and to add the keyword restart in your first answer but if you have 6 or more than 1 "starting answers" you cannot do this.
So theres not 1 solution for this problem for the moment.
The larger topic is here: https://support.zendesk.com/hc/en-us/community/posts/4411971678874-Add-Back-step-in-Flow-Builder-?page=2#comments
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