email address of the end user is not visible in Agent Workspace
When using messaging chat widget, there are currently limitations.
Not the email, nor any other data rather than the name from the JWT, is visible in Agent Workspace.
Please support this, it is crucial
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Hi Michael!
Thank you for reaching out!
We understand it is an important feature for customers and we are currently working on providing end user authentication support in messaging.
We currently surface the external id passed in the JWT in the authenticated badge in Agent Workspace
In early Q3 we will also be surfacing the authenticated external ids in the user profile
We will also be working on surfacing email passed in the JWT in the near future.
You can read more about it in this article
Hope this addresses your concerns!
Cheers,
Mei-E
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