Cannot use API to set values for ticket fields if it is drop down menu
2022년 6월 09일에 게시됨
When we use API to update the ticket fields, we cannot update the fields when the fields are dropdown menu (selected from a list of pre-defined values)
If the field is free text, then we can use the API to update the value.
May I check if this is intended? is it possible to update the ticket fields using API if they are dropdown menu?
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