Getting Error 422

Benessa Mae Dumol

• 2022년 06월 23일 10:44

Hello, we have an app that is connecting to Ivanti to create an Incident. The app is not working when I tried running it locally but is working fine on live. I am using the command zcli apps:server to run the app locally. We are also using secure settings on the app.

"parameters": [
        {
            "name": "Ivanti Incident Field ID",
            "type": "text",
            "required": true
        },
        {
            "name": "ivantiIncidentApiDomain",
            "type": "text",
            "required": true
        },
        {
            "name": "ivantiIncidentApiEndpoint",
            "type": "text",
            "required": true
        },
        {
            "name": "mulesoftAPIHeaderClientID",
            "type": "text",
            "required": true,
            "secure": true
        },
        {
            "name": "mulesoftAPIHeaderClientSecret",
            "type": "text",
            "required": true,
            "secure": true
        },
        {
            "name": "token",
            "text": "secure",
            "secure": true
        }
    ]

I tried troubleshooting the error and I found out that it's not going through the 

 client.request(settings).then() function. This is the error that I am getting:

Proxy error: {:code=>"UnprocessableEntity", :status=>"422", :title=>"Unprocessable Entity", :message=>"Failed to get installation and oauth information for app."}

I hope someone can help me.

 

Thank you, Benessa

 

• Eric Nelson

  • 2022년 06월 23일 12:50

  Zendesk Developer Advocacy

  Hey Benessa,
  
  Secure settings don't get loaded when testing apps from local. It's called out in the ZCLI limitations. 
   
  Sorry for the inconvenience!
  
• Benessa Mae Dumol

  • 2022년 06월 24일 03:39
  • 편집된 시간

  Hi Eric, thanks for the prompt response.

  Is there a way to run it without using ZCLI? I really need to run it locally because I need to make some changes to the app and test it locally before uploading it to the Zendesk instance.

  I hope you can help me with this.

  Thank you,
  Benessa

• Benessa Mae Dumol

  • 2022년 06월 28일 06:27

  Hello Eric Nelson, just checking if you've seen my comment above?
  I hope you can help to check on it.

  Thank you,
  Benessa

• Eric Nelson

  • 2022년 06월 28일 12:29

  Zendesk Developer Advocacy

  Hey Benessa,
  
  Unfortunately no matter if you were using ZCLI or ZAT for testing your app locally, you wouldn't be able to test utilizing secure settings. This would cause security issues that would defeat the purpose of secure settings. For local testing you could load the parameters as non-secure which would allow you to utilize it via local. Though this wouldn't be 1:1 as the requests wouldn't be made via our proxy and instead via the Zendesk app. 
  
   
  

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