Using Macros in Chat Bot
It would be really helpful and a great feature to be able to use existing macros in the set up of an answer Bot for automatic answers. This would allow us to provide complex answers to common queries that we already have set up in macros.
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Hi David,
Thank you for the feedback. I can see this being valuable to admins to save time in building their bots by reusing content that has been already created. Can you share some examples of what types of Macros you see being reused in Bot Answers so I can log this one for future consideration. Thanks. -
Hi Lisa,
The ability to use macros within Bot answers would allow us to make greater use of pre-defined answers we have already invested a lot of time in creating. Another advantage is that by using macros we can use custom fields in the answer bot (for example; https://{{ticket.organization.custom_fields.custom_field}}) which is something that Guide product does not allow which really impacts us.
Thanks.
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