Using Macros in Chat Bot

2 댓글

  • Lisa Tam
    Zendesk Product Manager

    Hi David,

    Thank you for the feedback. I can see this being valuable to admins to save time in building their bots by reusing content that has been already created. Can you share some examples of what types of Macros you see being reused in Bot Answers so I can log this one for future consideration. Thanks.

    0
  • David Rackstraw

    Hi Lisa, 

    The ability to use macros within Bot answers would allow us to make greater use of pre-defined answers we have already invested a lot of time in creating. Another advantage is that by using macros we can use custom fields in the answer bot (for example; https://{{ticket.organization.custom_fields.custom_field}}) which is something that Guide product does not allow which really impacts us. 

    Thanks.  

    0

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