function requestProfileData(client, identifierObject) {
    const { profileSource, profileType, identifierType, identifierValue } = identifierObject;
    const settings = {
        url: `/api/v2/user_profiles?identifier=${profileSource}:${profileType}:${identifierType}:${identifierValue}`,
        type: "GET",
    };

    client.request(settings).then(
        profileData => {
            console.log('profileData', profileData)
            displayProfileData(profileData);
        },
        errorResponse => {
            displayError(errorResponse);
        }
    );
}

• Greg Katechis

  • 2022년 07월 07일 19:50

  Zendesk Developer Advocacy

  Hi Dennis! We usually see a 503 if your account doesn't have access to the Profiles API. To get access to this, you will need to be on a Suite Team plan or above, as we document here. If you're not sure what plan type you have, check with the owner of your instance and they'll be able to let you know! If you are making these calls from an account that does have access to this, let me know and we can dig further into this.
  
• Dennis Xiao

  • 2022년 07월 08일 01:47

  Hi Greg, we are on Elite plan.

• Dennis Xiao

  • 2022년 07월 08일 03:16
  • 편집된 시간

  I can get Deal data using
  
  

  client.get("deal.contact")

  
  Only the Profile API returns 503, like the following method trying to create a mocked profile. I'm following this doc. Any configuration do we need to make to enable Profile API?
  
  

  async function createMockedProfile(client) {
      const mockedProfile = {
          "profile": {
              "identifiers": [
                  {
                      "type": "email",
                      "value": "dennis.xiao@example.com"
                  },
              ],
              "attributes": {
                  "clearedToBook": "Yes",
              }
          }
      }
  
      const settings = {
          url: '/api/v2/user_profiles?identifier=github:client:email:dennis.xiao@example.com',
          type: "PUT",
          contentType: 'application/json',
          data: JSON.stringify(mockedProfile)
      };
  
      client.request(settings).then(
          (response) => {
              console.log('response', response)
              console.log('Mocked profile created');
          },
          errorResponse => {
              console.error('Mocked profile failed to be created');
          }
      )
  }

• Dennis Xiao

  • 2022년 07월 11일 05:12

  If we use `cors: true`, I would get a status of `0`. Any pointer is really appreciated. Thanks.

  {
      "readyState": 4,
      "responseText": "",
      "status": 0,
      "statusText": "error"
  }

   

  function requestProfileData(client, identifierObject) {
      const { profileSource, profileType, identifierType, identifierValue } = identifierObject;
      const settings = {
          url: `https://subdomain.zendesk.com/api/v2/user_profiles?identifier=${profileSource}:${profileType}:${identifierType}:${identifierValue}`,
          type: "GET",
          cors: true,
          headers: {
              "Authorization": "secret string"
          }
      };
  
      console.log('settings', settings)
  
      client.request(settings).then(
          profileData => {
              console.log('profileData', profileData)
              displayProfileData(profileData);
          },
          errorResponse => {
              console.log('errorResponse=======', errorResponse)
              displayError(errorResponse);
          }
      );
  }

• Greg Katechis

  • 2022년 07월 11일 13:49

  Zendesk Developer Advocacy

  Hi Dennis...the Elite plan is not a Suite plan, which is the reason you don't have access to this functionality. You'll want to have your instance owner reach out to the account team to be able to assist you with this.
  

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