I'm using both Support API and Messaging SDK in my mobile and web apps.
- Create a user through API
- Create ticket for that user through API
- Continue conversation for this user about that ticket using Messaging SDK
I managed to create a user and a ticket through the API but I can't authenticate the user before using the Messaging SDK
Create a user
Create a ticket to that user
How it look like in Zendesk
Now I'm trying to connect this user to the agent through Messaging SDK and I need to authenticate the user first
I'm trying to login the user but it gives me
retrofit2.HttpException: HTTP 401 Unauthorized
This is how I generate the JWT
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