Zendesk Messaging and support SDK
답변함I'm using both Support API and Messaging SDK in my mobile and web apps.
Use case:
- Create a user through API
- Create ticket for that user through API
- Continue conversation for this user about that ticket using Messaging SDK
I managed to create a user and a ticket through the API but I can't authenticate the user before using the Messaging SDK
Create a user
Create a ticket to that user
How it look like in Zendesk
Now I'm trying to connect this user to the agent through Messaging SDK and I need to authenticate the user first 
I'm trying to login the user but it gives me
retrofit2.HttpException: HTTP 401 Unauthorized
This is how I generate the JWT
-
Hi Mohamed,
When enabling JWT for Messaging have you followed the outlined setup steps, including generating the signing key from Admin Center? Also, do you receive an error when includingscopewithin your JWT payload? This is a required claim.
댓글을 남기려면 로그인하세요.
1 댓글