• Tipene Hughes

  • 2022년 07월 25일 14:17

  Zendesk Developer Advocacy

  Hey richestsoft dev!

  Changes you make to the requester of a ticket will be available to the ticket.requester object immediately, even before you hit submit. This means that you'll be able to access the new requester data in your app and manipulate as needed be prior to the ticket being saved e.g:

  const getRequester = async () => {
    const requester = await client.get("ticket.requester");
    const requesterName = requester['ticket.requester'].name;
    console.log(requesterName);
  };

  I hope this helps! Feel free to reach out with any questions.

  Tipene

   

• richestsoft dev

  • 2022년 07월 26일 07:59
  • 편집된 시간

  Thank you for you response.
  This is not working for me when I change requester name.

• richestsoft dev

  • 2022년 07월 26일 10:12
  • 편집된 시간

  I am sharing my script what i am trying to do.

  Its a server side app developed in nextJs

  const [requesterName, setRequesterName] = useState(null);

  const getRequester = async (client) => {
       const requester = await client.get("ticket.requester");
       const _requesterName = requester['ticket.requester'].name;
       console.log(_requesterName);
       setRequesterName(_requesterName)
  };

   

  var client = ZAFClient.init();
  getRequester(client);

  the function getRequester(client) is getting called onLoad

  in the html section

  <p>{requesterName}</p>

• richestsoft dev

  • 2022년 07월 26일 11:04

  Update

   

  the following worked for me.
  
  

  if (client) {
      client.on('ticket.requester.name.changed', function(e) {
          console.log("name is :", e)
      });
  } 

   

• Tipene Hughes

  • 2022년 07월 26일 20:27

  Zendesk Developer Advocacy

  Hey richestsoft dev,

  Thanks for the update - I'm glad you've got it working!

  Have a great day :)

  Tipene

댓글을 남기려면 로그인하세요.