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Redirect User to Bot
답변함
2022년 8월 01일에 게시됨
After a user starts a chat in messaging, they are never again forwarded to the bot triggers even if the ticket is closed. How can we enable this behavior?
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최근 검색
최근 검색 없음
2022년 8월 01일에 게시됨
After a user starts a chat in messaging, they are never again forwarded to the bot triggers even if the ticket is closed. How can we enable this behavior?
0
댓글 1개
Greg Katechis
Hi Carlton! Because of the way that messaging works, tickets need to be in a closed status before those triggers would run again. Could you take a look at this article and let us know if you're still having the issues after following those steps?
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