Custom field value change event

답변함

2022년 8월 08일에 게시됨

I am working on Zedesk server side App, There is a orderno custom filed in ticket form.
what i want to achieve is, get value of orderno when its value got changed.

Previously, I have achieve something similar as following.

if (client) {
   client.on('ticket.requester.name.changed', function(e) {
      console.log("e === > ", e);
   });
}

Please guide me how i can get custom filed value when it changes

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Ram Chander

2022년 8월 09일

Ok Eric Nelson Thanks for the confirmation.

Eric Nelson

2022년 8월 09일

Hey Ram,

Blur isn't an event type that is available to the apps framework.

Thanks

Ram Chander

2022년 8월 09일

Eric Nelson

I mean, can we bind ".bind" instead ".changed" in zendesk ticket filed ?

something like below

client.on('ticket.requester.name.blur', function(e) {
console.log("e === > ", e);
});

Eric Nelson

2022년 8월 09일

Hey Ram,

You can bind a blur event to elements within the application. Anything that falls outside the iframe of the app, may be possible though most likely won't be stable.

Ram Chander

2022년 8월 09일

Eric Nelson

can we bind BLUR event? is that possible?