The ability to add attachments from JIRA when replying to a Zendesk ticket does not appear to be supported.
I would have expected this as a standard: the use case is that we process RMAs via JIRA and our Logistics staff, who do not have Zendesk agent licenses, need to communicate with customers and send them invoices, as well as customs and shipping related documents.
Would you please add the ability to attach documents in the JIRA integration when replying to customers via Zendesk? Many thanks for your consideration.
Is there a workaround for accomplishing this in the meantime?
Senior Technical Support Specialist
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