Flowbuilder Feature Request: Option to change choice in Options Step type as end-user

1 댓글

  • Dan Ross
    Community Moderator

    this would be helpful and a better experience for customers. a lot of frustration with automated deflection comes from the fact if the user does something wrong or unintentional that they get stuck down a path and can't get help, so they either leave and change channel to something like phone (no! bad!) or change from engaging with the automated tool to requesting a human, which defeats the purpose of tool to begin with and increases customer effort to get help.


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