Moving from Zendesk chat to Agent workspace, the chat visitors panel doesn't list the visitors which have not started a chat yet.
Previously, using the Visitors panel there was a way to proactively start a new chat with the visitor before the visitor doing that.
Common use cases would be:
- helping a customer to choose a product or a variant
- trying to convince the customer to buy, for example offering him with some extra discount code
- helping customers lost in a cart checkout with some difficulties, offering for example alternative ways to pay if the credit card is not accepted
- intercepting new selling opportunities if the website is not giving customers what they were looking for
- giving customers a sense of care, telling them "I'm here to help you, awaiting, if you need just ask me"
- giving agent some extra work if they are not receiving enough request for some time
댓글을 남기려면 로그인하세요.