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Need help updating chatbot text (classic widget)



2022년 10월 05일에 게시됨

Hello,

We are using the classic web widget and need to update the copy for the chatbot when it first replies to a user. I've been told this can't happen unless we move to the new messaging flow bot system but that caused issues on our website. Does anyone have any workarounds? 

 


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Mei-E Loh

Zendesk Product Manager

Hi Leor, 

Thank you for writing in!

Can i clarify if you are using a custom bot on the classic widget?

Cheers,

Mei-E 

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