Zendesk <> SLACK Integration: Limit to specific channels

2 댓글

  • Sean Bourke
    Zendesk Product Manager

    Hi Ramit Hora,

    Thank you for your feedback, I've recorded this for future consideration. The slash command to create tickets has always been available in all channels, regardless of whether Zendesk is a member or not.

    I'm keen to understand this a little more - is your primary concern the ability to create tickets from within those channels, or the subsequent notification which is sent to that channel when a ticket is created?

  • Ramit Hora

    Thanks for the consideration.

    My primary concern is to limit ticket creation from public/private channels that do not have the @Zendesk bot present. To that end, the goal would be to make that bot the only mechanism to interact with the Zendesk <> Slack integration.


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