500 Error Creating Ticket with attribute_value_ids



2022년 10월 20일에 게시됨

Receiving 500 error when trying to create ticket with form with attribute_value_ids from ruby library: 

https://github.com/zendesk/zendesk_api_client_rb/tree/v1.37.0

 

 response = client.tickets.create!(description: 'a', ticket_form_id: 9580526189331, attribute_value_ids: [9580974989331.to_s])

 

INFO - post https://applyboard1620149335.zendesk.com/api/v2/tickets [{}]
DEBUG -   Accept: "application/json"
  Accept-Encoding: "gzip;q=1.0,deflate;q=0.6,identity;q=0.3"
  User-Agent: "ZendeskAPI Ruby 1.37.0"
{:ticket=>#<ZendeskAPI::SilentMash attribute_value_ids=#<Hashie::Array ["9580974989331"]> comment=nil description="a" ticket_form_id=9580526189331>} [{}]
INFO - Status 500 [{}]
DEBUG -   date: "Thu, 20 Oct 2022 20:51:53 GMT"
  content-type: "application/json; charset=UTF-8"
  content-length: "46"
  connection: "close"
  x-request-id: "75d4a2511ae054af-IAD, 75d4a2511ae054af-IAD"
  x-runtime: "0.477588"
  x-zendesk-zorg: "yes"
  cf-cache-status: "DYNAMIC"
  server: "cloudflare"
  cf-ray: "75d4a2511ae054af-YYZ"
{"status"=>500, "error"=>"Internal Server Error"} [{}]
ZendeskAPI::Error::NetworkError:


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