1 end user email address under multiple brands

4 댓글

  • Marisol Lopez

    Hi @Jahn Bronilla did you get any solution for this?

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Marisol,

    You mind giving us some info on your use case?

    Thanks!
    0
  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Hello Eric Nelson, do you mind sharing your recommendation based on my use case please? 

    Marisol Lopez Salazar - apparently, still an issue for us. We are integrating the user ID under External ID but the problem is only 1 user ID can be associated under the customer context panel and the rest per support should be stored under custom field which is not very ideal. 

    If we can probably have like a dropdown of the brand under customer context panel to switch the brand.

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Jahn, 
     
    Happy to help, though I'm not sure I understand your use case. Are you essentially wondering how to know what brand a user's ticket is associated with? 
    0

댓글을 남기려면 로그인하세요.

Zendesk 제공