Use user info on the flow builder without asking him info

3 댓글

  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Raphaël Péguet - Officers.fr,

    Unfortunately, there does not seem to be a way to build conditions based on API response. At the moment, you can only base it on user input. I sincerely wish this functionality gets supported sooner than later.

    0
  • Jeremy Mifsud

    It's quite disappointing that such a feature does not exist. Why am I not abe to use custom user fields or organisation tags to create a unique flow for my customers?

    I don't want workflow improvements for my agents to come at a cost of Customer Experience

    0
  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Jeremy,

    A lot has changed in the 9 months since my last answer and flow builder keeps improving. You can now branch your flow based on user input, api responses, and/or metadata. These two articles will explain all about it:

    Let me know if you have any questions.

    0

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