A question about merge collisions
Hey guys,
A quick question about merge collisions. I have an app in the Tickets Sidebar, which basically only allows merging tickets from the same requester. Is there a way to make merges with the "safe_update" option, like with ticket updates? We did some testing, and it seems that if agents merge the same ticket exactly at the same time into different tickets, both merges will occur, creating a weird situation. If the "safe_update" is not applicable here, then are there any other options to avoid this kind of behavior?
Thanks!
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Hello,
The merges happen asynchronously in a background job. In my testing it appears automatically safe, and throws an error if the source ticket is no longer eligible for merge. When you view the events of the ticket that gets closed by merge, are there two separate merge events?
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