Trouble with backlog reporting

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3 댓글

  • ZZ Graeme Carmichael
    Community Moderator

    Jake

    The backlog dataset contains fewer fields than the support ticket and ticket update datasets. Unfortunately, custom fields are not part of the backlog dataset.  So you cannot splice your backlog data by secondary status. 

    Sorry about that. 

    0
  • Jake Warren

    Hey ZZ Graeme Carmichael - Yikes, that's not good news. Wonder if there are requests to change that. Is there any way to configure what "backlog" is defined as? We really don't want product bugs to be counted towards our backlog, but we also don't want to mark them as solved since they really aren't solved until addressed via the product level changes required.

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  • ZZ Graeme Carmichael
    Community Moderator

    Jake

    Sorry I missed your reply.

    You cannot exclude items from the backlog. But perhaps you can use the ON HOLD ticket status to identify bugs? Then you can filter to exclude on hold items.

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