Article Links won't unfurl/preview in Slack

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  • Chris Devers

    I’m seeing a version of the same problem: until a month or so ago, if someone posted a Zendesk support ticket URL into my employer’s Slack instance, the header of the support ticket would be unfurled, and we’d get a preview of the ticket right in Slack, which was great for seeing at a glance what the ticket was about, who it came from, etc. This stopped working for us in April, and after a bunch of back & forth with tech support folks at both Slack & Zendesk, it seems like the problem is that Slack deprecated an API that Zendesk was relying on, and the existing mechanism to do the link unfurling is now non-functional. It would be great to get this back, as it was a huge time saver. 


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