Feature Request Summary:
Zendesk now finally has relationship fields! We can now model the kinds of hierarchical relationships present in Salesforce. Please build support to leverage lookup fields to automatically populate with related accounts from Salesforce.
Being able to associate relationships would allow for better reporting and agent awareness when handling tickets. Being able to see what other accounts a user is related to and how they're related would be very valuable. It would also help align reports better between SF and Zendesk
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