최근 검색


최근 검색 없음

Zendesk Support REST API - missing examples, proposed additional features



2022년 12월 21일에 게시됨

While importing tickets from another Zendesk into my new account, I sorely missed examples in the API documentation for the following cases:

  • Ticket Import API: A sequence - what do you do when, which steps are dependent on others
  • Ticket Import API: Attachment import for tickets to be imported
  • Attachments or Ticket Comments API: An example on how to find and create inline attachments (i.e., screenshots in a ticket body)
  • Ticket Import API: An example including the import of a complete ticket with several comments, attachments inline and attached to the end, etc. etc.
  • Some general information outlining limitations of the API regarding import of merged tickets.
  • An API to reserve a ticket's ID which will be imported in the future, and an extension to the import API to allow to set the previously reserved ticket ID. Use case: import of merged tickets.
    I know, migration from ZD to ZD might not be the main business.

0

0

댓글 0개

댓글을 남기려면 로그인하세요.

원하는 정보를 못 찾으셨나요?

새 게시물