Zendesk Ticket Numbers Visible via Salesforce Ticket Sync


2 댓글

  • Dane
    Zendesk Engineering
    Hi Madison, 

    As it turns out, this is not natively available. 

    I'm thinking that it's possible to utilize the custom field mappings so that the value will be synced to your cases. 

    For example, create a custom field that your agents can manually enter the value of the ticket ID in Zendesk. Or you can also utilize Ticket Update API, webhooks and triggers to automatically enter the value in Zendesk so that once the ticket sync kicked in, it will be included on the Cases in SFDC. I haven't personally tried this but just an idea that you can try.
  • Pankaj Kukreti

    Hi Madison Sadler
    It's possible that some custom development is required. As an agency, we have done such custom development; please let me know if you are interested in having it executed.


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